Technical Business Analyst (Software Dev, Cloud infra, CRM/ERP, AGILE, BPMN knowledge)
Permanent - Full Time
Remote Working - occasional travel to team meetings in Central London
Essential Experience & Skills
Technology and/or Telecoms industry experience working in an IT or customer service environment.
Working knowledge of implementation and configuration of enterprise system solutions such as CRM, PSA or ERP.
Expert in the application of business analysis methods and tools.
Experience in a variety of project management methodologies, e.g., Agile, Waterfall, Hybrid.
Solid knowledge of the principles of applications and solutions, including Cloud (AWS and Azure), SaaS, Paas, Iaas, Networking, Data Analysis & Mining.
Detail oriented individual with the ability to quickly assimilate and apply new concepts, business models and technologies.
Ability to learn quickly and think creatively.
Evidence of tenacity and patience, with a proven ability to use negotiating, influencing and networking skills to remove obstacles encountered.
Excellent communication skills across technical and business stakeholders.
Excellent presentation skills of simple and complex topics.
Consulting experience (desirable), critical thinking and challenging mindset.
Able to proficiently use Word, Excel, PowerPoint and Visio.
Product Management & Product Ownership understanding and experience would be preferred.
Essential Qualifications/ Certifications
A formal Business Analysis qualification and ability to demonstrate experience of its application.
Agile qualification and ability to demonstrate experience of its application.
Desirable Qualifications/ Certifications
BPMN 2 qualification and appropriate experience.
IT Architecture qualification or certification
Primary Function
Reporting to the Head of Projects, the Technical Business Analyst will; · Take responsibility for the delivery of projects within the Group PMO for the organisation. · Own multiple projects at a time, working closely with business stakeholders to scope and then deliver on time and to budget with the agreed quality & standards. · Be assigned to a functional domain so knowledge of the domain and the industry is expected. · Liaise with internal and external stakeholders at all levels. The Project Manager needs to be a strong communicator to ensure all levels understand what is/needs to be done.
Key Accountabilities & Activities
Technical Business Analysis activities including:
Derive viable solutions, technical and non, to contribute to the planning of projects
Understand system architecture and capabilities in order to deliver new requirements
Ensure the involvement of technical architects and experts in any system solutions design work and compliance with appropriate solution design
Demonstrate excellent investigative and diagnostic skills with the ability to quickly interpret user requirements and produce viable solution proposals
Lead on discussions relating to functional and non-functional requirements with third party vendors, facilitating proof of concept and product/service evaluation as required
Support the full System Development Lifecycle of plan, design, develop, test and maintenance
Provide Epic, Feature and User Stories to meet requirements captured through discussions with business
Provide liaison with Product Owners to ensure expectations are understood.
Provide system level expertise to PMO in qualifying new project requests
Business Analysis support including:
Provide suitable challenge to ensure value for money and alignment with relevant strategies are factors in all decisions.
Understand, interpret, and implement robust techniques in working closely with business sponsors, stakeholders, and departmental functions.
Understand the structure, policies, and operations of the organisation, and recommend and present solutions that achieve the strategic objectives.
Display problem solving skills and utilise initiative; good investigative and diagnostic skills with the ability to quickly interpret user requirements and produce viable solution proposals.
Author test strategies for projects as required.
Thought Leadership including:
Support increasing the competency and effectiveness of the Group PMO.
Identification of process improvements and efficiencies that can reduce delivery timelines without impacting quality.
Look to implement new tools and ways of working that add value to the Group PMO and the business.
Maintain awareness of emerging technologies and product development roadmaps to the benefit of the business.
Challenge the status-quo.
Teamwork including:
Demonstrate teamwork and take ownership of problems through to resolution.
Seek positive outcomes where possible and always seek better outcomes.
Support the rest of the Group PMO to be the best they can be.
Pass on knowledge to others.
Undertake ad-hoc requests and other activities as necessary.