Primary Function of the Position
Reporting to the Head of Compliance, the Compliance Administrator is responsible for assisting with ensuring that our client meets its regulatory, governance and International Standards Organisation (ISO) obligations in a robust, timely and methodical fashion and that internal policies and procedures are adhered to and adapted to support the business in its compliance activities.
Key responsibilities and duties include but are not limited to:
• GDPR, ISO 27001, Telecommunication Regulation
• Business processes and procedures
• Continuous monitoring and maintenance of ongoing process and policy documentation
• Assist in the gathering of internal information in response to regulatory requests
• Perform various general administrative tasks including but not limited to file creation and management.
• Assist in distributing and preparing the documentation and compliance reports to senior executives and the Virtual Data Protection Officer (vDPO)
• Undertake any ad-hoc projects and activities as required.
Key Accountabilities & Activities
1 Certification Facilitation:
• Manage and support the activities required to prepare the company for ISO27001 and future certifications, including but not limited to facilitating internal reviews and audits.
• Continuous maintenance of policies and procedures relating to active certifications.
• Research and recommend further certifications that could be of benefit to the business.
• Keep up to date with, and understand, relevant laws and regulations
• Build relationships with stakeholders to identify Regulatory and Compliance requirements and develop a level of knowledge to meet the specific objectives
2 Policy and Procedure Management
• Produce and maintain company policies and procedures in line with compliance requirements.
• Organise training for employees on company policies and procedures.
• Distribute and monitor acknowledgement of company policies and procedures
3 Reporting and Administrative Duties
• Manage the fulfilment of compliance procedures including but not limited to Skills Matrices, and Internal Audits.
• Manage the Risk Management activities and Perform risk assessments to understand risk level, significance and scope
• Support with data protection trainings across the business.
• Investigate and Escalate any non-compliance or concerns as necessary.
• Support the business with maintaining a suitable posture against all relevant Data Protection, Privacy, Regulations and Certifications requirements.
4 Compliance
• Support internal and external projects and activities to ensure compliance with all relevant laws and regulations.
• Maintain accurate records and documentation related to GDPR (included but not limited to DPIAs, ROPA, Incident Response, DSARs, and other data protection issues that may arise
• Support departments with compliance activities including but not limited to Supplier Due Diligence Questionnaires.
5 Undertake ad-hoc projects and other activities as required
Essential Qualifications / Certifications
Essential
• Experience with ISO 27001
Desirable:
• BSc (Hons) in a relevant field
• Diploma in Governance, Risk & Compliance
• Formal training of ISO/GDPR/GRC
Experience & Skills
1. 2+ years in a similar type role with similar experience.
2. Experience with GDPR Compliance
3. Experience ITIL (desirable)
4. Analyzing and Presenting data using data analysis tools
5. Proven experience of ISO9001 (Desirable)
6. Knowledge of Telecommunications Regulation (Desirable)
7. Customer centric mindset with a passion on ensuring an excellent customer journey.
8. Excellent communication skills to engage with stakeholders, present ideas persuasively and maintain transparency across the company.
9. Ability to work in a fast-paced environment, managing multiple priorities at once.
10. Passion for learning, with a growth mindset.